Refund policy

We want you to feel confident ordering from Rytonic. This policy applies to purchases made directly through rytonic.com and does not limit rights provided by applicable law.

30-day return window

Contact support@rytonic.com within 30 days after delivery to request a return authorization. Include your order number and the item you wish to return. Returns sent without authorization may not be accepted.

Return eligibility

Because cosmetics and personal-care products are hygienic goods, change-of-mind returns must be unopened, unused, undamaged, and in their original sealed packaging. Gift cards, personalized items, final-sale items, and opened or used cosmetics are not eligible for change-of-mind returns unless applicable law requires otherwise.

Damaged, defective, or incorrect items

If an order arrives damaged, defective, or incorrect, contact us promptly and within the 30-day return window. Include your order number and clear photos of the product, packaging, and shipping label. Keep all packaging while the claim is reviewed. For an approved claim, Rytonic may offer a replacement, store credit, or refund as appropriate.

Return shipping

Customers are responsible for return shipping on approved change-of-mind returns. Rytonic covers reasonable return shipping for an approved damaged, defective, or incorrect-item claim. Original shipping charges are non-refundable unless required by law or the return resulted from our error. Do not mail returns to our business mailing address or to a supplier without written instructions from Rytonic support.

Refunds

We will inspect an authorized return and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for processing, plus any additional time required by your bank or card issuer.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. Products may enter production or fulfillment quickly, so a cancellation or address change cannot be guaranteed after submission.

Contact

Email support@rytonic.com before returning any product.