Returns & Refunds

We want your Rytonic ritual to feel right. Contact us within 30 days of delivery and we will review your order under our money-back promise for eligible items.

Eligible returns

For hygiene and safety, cosmetics and personal-care items must be unopened, unused and in their original packaging to be eligible for a change-of-mind return. Return shipping is normally deducted from the refund unless the item arrived damaged, defective or incorrect.

Damaged, defective or incorrect orders

Email support with your order number and clear photos of the item, package and shipping label. Keep all packaging until the claim is resolved. Approved claims may be replaced or refunded to the original payment method.

Non-returnable items

Opened or used cosmetics, personalized goods, gift cards, final-sale items and items returned outside the approved process cannot normally be accepted. This does not limit rights that cannot be excluded under applicable law.

Refund timing

Approved refunds are issued to the original payment method. Your bank may take additional business days to post the credit. Original expedited shipping charges are not refundable unless Rytonic made the error.

Start a return

Contact support@rytonic.com before sending anything. Unauthorized returns may not be received or credited.